Industry — Security Services
Sono handles every inbound call for your security operation 24/7 — triaging alarm activations, verifying incidents, and routing emergencies to the right response team without delay.
Trusted by security service providers
Every second a call sits unanswered is a second lost. Here's what's happening in security operations today.
An alarm activation at 3am goes to a queue. By the time someone answers, the window has passed. In security, seconds matter.
After an alarm event, clients want to know what happened and what action was taken. Unanswered follow-up calls erode trust fast.
A guard calling for instructions reaches a busy line. Delays in communication mean delays in response — with real consequences.
How Sono helps
Trained on your response protocols, client sites, and escalation procedures. Every call assessed and routed in real time.
Alarm Triage
Sono identifies the site, confirms the alarm zone and type, and routes confirmed incidents to your response team immediately — with no delay.
Client Updates
Clients who experienced an alarm event want answers. Sono provides them immediately — incident reference, response action, and next steps.
Patrol Coordination
Guards get what they need instantly. Access codes, patrol instructions, contact details — Sono resolves routine queries so your control room can focus on what matters.
Use cases
The specific tasks Sono handles for security service providers.
Setup
We integrate Sono with your alarm management system and configure call routing in under an hour.
We train Sono on your client sites, response protocols, and escalation procedures.
Sono handles inbound calls. Every interaction logged with timestamp, site, and outcome.
FAQ
Sono triages calls and escalates confirmed emergencies to your control room or response team immediately. It is not a replacement for human judgement in life-safety situations — it is the first layer that ensures nothing falls through the cracks.
Sono identifies the inbound number and matches it to your client database automatically. For unknown numbers, it collects site details at the start of the call.
Yes. Sono integrates via API or webhook with most major alarm management and incident logging systems.
Yes. Sono operates with 99.94% uptime. All calls are handled regardless of time, volume, or concurrent demand.
All data is encrypted in transit and at rest. Access is limited to authorised personnel and we provide a full data processing agreement compliant with GDPR.
Get started
We'll walk you through exactly how Sono handles alarm triage, client updates, and patrol coordination — in a 30-minute demo.
Book a Demo