Use Case — FAQs & Inquiries
Sono handles every routine enquiry your team receives — opening hours, pricing, availability, services — so your staff can focus on the conversations that actually need a human.
Most businesses receive hundreds of identical calls each month — opening times, prices, how to book, where to park. Each one takes 3–5 minutes of a staff member's time. Multiply that across your team, and you're looking at dozens of hours lost every week.
A dedicated enquiry handler costs €30,000+ per year. Sono handles unlimited FAQ calls simultaneously, at any hour, and never gives an inconsistent answer.
How it works
From the first question to a resolved caller — Sono handles it.
Step 01
Sono answers instantly and identifies the intent.
Step 02
Finds the most accurate answer from your approved content.
Step 03
Delivers the response in a conversational, helpful tone.
Step 04
If Sono can't answer confidently, it transfers to a human with full context.
What you get
Sono is trained on your exact content — services, prices, policies, locations. It answers with your information, not generic responses.
Update your knowledge base any time — new services, seasonal hours, pricing changes take effect immediately.
If Sono doesn't know the answer, it says so and transfers to a human with full context. No dead ends, no frustrated callers.
Full transcripts for every FAQ call — so you can see exactly what customers are asking and refine your knowledge base over time.
Every caller gets the same accurate information, every time. No outdated pricing, no staff who forgot the new policy.
Sono doesn't just answer questions — it identifies booking intent and offers to book on the spot.
Works across industries
FAQ
During onboarding, we build a custom knowledge base from your website, documents, and any additional content you provide. Your team reviews and approves the knowledge base before go-live.
Yes. You have access to a dashboard where you can add, edit, or remove knowledge base entries at any time. Changes take effect immediately.
Sono is configured to escalate gracefully — it tells the caller it's connecting them to someone who can help, and transfers with full call context so the customer never has to repeat themselves.
Yes. Sono supports Finnish, Swedish, and English, and can detect the caller's language automatically.
Every call is logged with a full transcript. You can review any interaction at any time and update the knowledge base if you spot an inaccuracy.
Get started
In a 30-minute demo we'll build a live knowledge base from your content and show you Sono answering your real FAQs.
Book a Demo