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Industry — Logistics & Delivery

Every shipment question
answered instantly

Sono handles every inbound call for your logistics operation 24/7 — giving customers real-time updates, routing driver queries, and capturing delivery instructions without tying up your dispatch team.

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Trusted by logistics & delivery companies

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Your dispatch team can't
answer and operate at once

Every logistics operation loses time to calls that shouldn't need a human. Here's exactly what's happening.

Customers want delivery updates in real time

A customer calls to find out when their delivery is arriving. Your dispatcher is coordinating three drivers. The call goes to voicemail.

Driver queries overload your operations team

Drivers calling for address clarifications, access codes, and rerouting instructions eat into the time your team needs to manage logistics.

After-hours shipment queries have no coverage

B2B clients expect answers outside business hours. An unanswered query about a delayed shipment becomes an escalation by morning.

How Sono helps

Sono handles the calls
your team can't stop to take

Trained on your routes, customers, and operations. Every call handled so your team can keep things moving.

Shipment Inquiries

Gives customers instant delivery updates

Sono connects to your order management system and answers status questions in real time — without your dispatcher lifting a finger.

  • —Looks up order status by reference number or name
  • —Provides ETA, location, and delivery instructions
  • —Escalates to operations for exceptions and delays
Call #8841 Today, 2:17pm
Resolved Duration: 1:42
Customer · 0:06
"I'm calling about my delivery — order 44-9921"
Sono checked your order management system…
Sono · 0:18
"Your shipment is with our driver and estimated to arrive between 3pm and 5pm today. You'll receive an SMS when it's 30 minutes away."
Status provided ETA confirmed

Driver Support

Handles driver queries without interrupting dispatch

Drivers get the information they need instantly. Exceptions are logged and forwarded so your operations team has full visibility.

  • —Access codes, delivery instructions, and address clarifications
  • —Rerouting requests logged and forwarded to operations
  • —Proof of delivery and exception reporting
Call #8902 Today, 11:44am
Driver line Duration: 2:11
Driver · 0:05
"The customer at Aleksanterinkatu 14 isn't answering — what should I do?"
Sono · 0:12
"I'm logging this as an attempted delivery. I'll notify the customer by SMS and create a redelivery request. You can proceed to your next stop."
Logged Customer notified

After Hours

Keeps your operation running overnight

B2B clients don't stop at 5pm. Sono captures every after-hours query with full context so your team wakes up informed and ready to act.

  • —Captures B2B client queries outside business hours
  • —Emergency escalation for time-critical shipments
  • —Morning digest of all after-hours interactions
New Request Tonight, 9:34pm
After hours
Captured details
—Delayed pallet shipment
—Client: Fazer Group
—Ref: PAL-2241
—Issue: Arrival expected tomorrow instead of today
Flagged urgent Operations notified

Use cases

What Sono does
for your operation

The specific tasks Sono handles for logistics teams.

AI Receptionist
Always-on front desk for every call
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Appointments & Bookings
Fill your calendar automatically
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After Hours & Overflow
No call goes unanswered
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FAQs & Inquiries
Stop answering the same questions
Learn more

Setup

Up and running in under an hour

01

Connect

We connect Sono to your order management system and set up call forwarding in under 10 minutes.

02

Configure

We train Sono on your routes, customer base, and escalation procedures.

03

Go live

Sono handles inbound calls. Every query logged and visible in your operations dashboard.

FAQ

Common questions
from logistics teams

Yes. Sono connects to your order management or tracking system via API or web integration to provide real-time status updates.

Sono escalates to your operations team immediately, with full call context so your team doesn't have to start from scratch.

Yes. Sono can be configured with separate flows for consumer and business callers, with different routing and escalation rules.

Yes. Sono handles calls in multiple languages and can detect the caller's language automatically.

Typically under an hour for basic configuration. Complex integrations with order management systems take 1–2 days.

Get started

See Sono in
your operation

We'll walk you through exactly how Sono handles delivery queries, driver support, and after-hours calls — in a 30-minute demo.

Book a Demo
Sono demo