Industry — Property Management
Sono answers every maintenance request and tenant inquiry for your properties 24/7 — so your team can focus on managing buildings, not fielding calls.
Trusted by property management companies
Every property manager loses tenants to unanswered calls. Here's exactly what's happening.
A tenant with a leaking pipe calls at 7pm. Your voicemail picks up. By morning, they've already written the bad review.
Every minute on hold turns a minor issue into a formal complaint. Tenants who can't reach you simply stop renewing.
Burst pipes, lockouts, heating failures — they happen at midnight. Without coverage, a small issue becomes an insurance claim.
How Sono helps
Trained on your properties, services, and escalation procedures. Natural conversations that resolve issues without a ticket.
Maintenance Requests
Sono collects tenant details, captures the fault, and routes to the right contractor — all without your team picking up the phone.
Tenant Inquiries
From lease dates to parcel collection, Sono handles the questions your team answers dozens of times each week — freeing them for higher-value work.
After Hours
Life-safety emergencies don't wait until 9am. Sono distinguishes true emergencies from routine requests and escalates instantly.
Use cases
The specific tasks Sono handles for property management teams.
Setup
We integrate Sono with your property management system and set call forwarding in under 10 minutes.
We train Sono on your properties, maintenance procedures, and escalation rules.
Sono starts handling calls. Every transcript and work order visible in your dashboard.
FAQ
Yes. Sono is trained on your escalation criteria — water leaks, gas smells, fire alarms, and other life-safety issues trigger immediate on-call notification. Routine requests are queued for the morning.
Sono connects via web forms, APIs, or email — compatible with most major property management platforms. We configure integrations during onboarding.
Yes. Sono can be configured across multiple buildings, each with its own routing rules, contractor lists, and escalation procedures.
Sono transfers the call immediately with full context — the tenant never has to repeat themselves.
Typically under an hour for basic configuration. We handle the setup and training, and you can go live the same day.
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We'll show you exactly how Sono handles tenant calls — maintenance requests, inquiries, and after-hours emergencies.
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