1. Provider & contact
The Sono service and the website at callsono.com are operated by Closio Oy ("Sono", "we", "us"), a limited liability company registered in Finland.
- Registered office: Kampinkuja 2, 00100 Helsinki, Finland
- Business ID (Y-tunnus): 3515243-4
- VAT ID: FI35152434
- Contact: info@callsono.com
2. Definitions
In these terms:
- "Website" means the website operated at callsono.com and its subdomains.
- "Service" means the Sono AI phone service, including the AI voice agent, dashboard, integrations and any related software, APIs and documentation made available by Sono.
- "Customer" means the legal entity that enters into a service agreement with Sono.
- "User" means any individual who uses the Website or, on behalf of the Customer, the Service.
- "End User" means a third party (typically the Customer's own customer or contact) who interacts with the Service, for example by calling a phone number handled by Sono.
- "Agreement" means the binding agreement between Sono and the Customer, consisting of the order form, these terms, and any data processing agreement or annexes.
3. Scope & acceptance
These terms apply to (a) anyone using the Website and (b) any Customer to whom Sono provides the Service. By accessing the Website or using the Service, you accept these terms. If you do not accept them, you must not use the Website or the Service.
If you accept these terms on behalf of an organisation, you represent that you are authorised to bind that organisation to this Agreement.
Custom terms agreed in writing in an order form, master agreement, or other signed document prevail over these terms to the extent of any conflict.
4. Use of the website
The Website is provided for informational purposes. We grant you a limited, non-exclusive, non-transferable, revocable right to access and view the Website for lawful personal or internal business use.
You agree not to:
- use the Website in violation of applicable law or these terms;
- copy, scrape, or systematically extract material from the Website beyond ordinary browser use;
- attempt to gain unauthorised access to the Website or to interfere with its operation;
- use the Website to train artificial intelligence or machine learning models without our prior written permission;
- impersonate any person, or misrepresent your affiliation with any person or entity.
Content and information on the Website is provided "as is" and may change without notice. We do not warrant that the Website is error-free or continuously available.
5. The Sono service
The Service is an AI-powered phone agent that answers, handles, and routes calls on behalf of the Customer, captures call data, and integrates with the Customer's tools as agreed in the order form.
The specific features, channels, languages, integrations, and limits applicable to the Customer are set out in the order form or other written agreement between the parties.
6. Service agreement
The Agreement is formed when the Customer signs an order form, accepts a written offer, begins using the Service, or otherwise enters into a binding commitment with Sono.
The Agreement enters into force on the start date stated in the order form, or, in the absence of such a date, on the day the Service is first made available to the Customer.
7. Fees & payment
The Customer shall pay the fees set out in the order form. Unless otherwise agreed:
- Fees are quoted exclusive of value-added tax (VAT) and any other applicable taxes, which are added to invoices.
- Invoices are issued in advance for recurring fees and after the relevant period for usage-based fees.
- Payment terms are 14 days net from the invoice date.
- Late payments accrue interest at the rate set out in the Finnish Interest Act (Korkolaki 633/1982), and Sono may charge reasonable collection costs.
- Sono may suspend the Service if payment is more than 30 days overdue, after a written reminder.
Sono may revise its fees with at least 30 days' prior written notice, effective at the start of the next renewal term. Pricing for usage-based components and third-party pass-through costs (e.g. telephony) may be adjusted with shorter notice if the underlying cost changes.
8. Customer obligations
The Customer is responsible for:
- providing accurate and complete information necessary to configure the Service (including business hours, scripts, escalation rules, and integration credentials);
- complying with all laws applicable to its business and to its use of the Service, including telecommunications and consumer protection laws;
- obtaining all consents and providing all notices required for Sono to handle calls and process personal data on the Customer's behalf, including any notice or consent required for call recording or AI interaction in the Customer's jurisdiction;
- the actions of its Users and the security of its account credentials; and
- ensuring that the Service is not used for any unlawful, harassing, deceptive, fraudulent, harmful, defamatory, or otherwise prohibited purpose.
9. AI service nature
The Service uses artificial intelligence, including large language models and speech technologies. AI systems are probabilistic and may produce output that is incorrect, incomplete, or unexpected. The Customer is responsible for human oversight where consequential decisions are involved.
Sono does not warrant that the Service will be free of errors, omissions, or "hallucinations". The Service must not be relied upon as the sole basis for any decision with legal, medical, financial, or safety-critical consequences.
The Service is not an emergency service. Calls involving immediate threat to life, health, or property must be handled by the appropriate emergency authorities.
10. Intellectual property
Sono and its licensors retain all rights, title, and interest in and to the Service, the Website, the underlying software, models, documentation, and all related intellectual property. No rights are granted to the Customer except as expressly set out in the Agreement.
Sono grants the Customer a non-exclusive, non-transferable, non-sublicensable right to use the Service during the term of the Agreement for its internal business purposes.
The Customer retains ownership of its content, including call recordings, transcripts, and configuration data ("Customer Data"). The Customer grants Sono a worldwide, non-exclusive, royalty-free licence to use Customer Data to the extent necessary to provide, maintain, and improve the Service in accordance with the Agreement and applicable data protection law.
The Customer may provide feedback or suggestions. Sono may use such feedback freely, without obligation, to improve the Service.
11. Data & privacy
Sono processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Where Sono processes personal data on behalf of the Customer, the parties shall enter into a data processing agreement (DPA), which forms part of the Agreement.
The processing of personal data of Website visitors and direct contacts of Sono is described in our Privacy Policy.
12. Confidentiality
Each party shall keep confidential any non-public information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential, and shall use it only for purposes of the Agreement. This obligation continues for three (3) years after termination of the Agreement, and indefinitely for trade secrets.
Confidentiality obligations do not apply to information that is or becomes publicly known without breach, was already lawfully in the receiving party's possession, is independently developed, or must be disclosed by law (provided the disclosing party is notified where lawful).
13. Availability & support
Sono uses commercially reasonable efforts to keep the Service available 24/7. Scheduled maintenance is performed with reasonable advance notice where practicable.
Specific service levels, response times, and support channels, where offered, are set out in the order form or a service level annex.
Sono may modify the Service from time to time. Sono will not materially reduce core functionality during a paid term without giving the Customer reasonable notice.
14. Warranties
Sono warrants that it will provide the Service with reasonable skill and care and in accordance with applicable law.
Except as expressly set out in the Agreement, the Service and the Website are provided "as is" and "as available". To the maximum extent permitted by law, Sono disclaims all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy of AI output, and non-infringement.
15. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for any indirect, consequential, incidental, or special damages, or for loss of profits, revenue, goodwill, anticipated savings, or business opportunities, however caused.
- Sono's total aggregate liability under or in connection with the Agreement is limited to the fees actually paid by the Customer to Sono for the Service during the twelve (12) months immediately preceding the event giving rise to liability.
The limitations above do not apply to (a) liability that cannot be excluded under mandatory law, (b) damages caused by wilful misconduct or gross negligence, or (c) the Customer's payment obligations.
Each party shall use reasonable efforts to mitigate its losses.
16. Force majeure
Neither party is liable for failure or delay in performing its obligations (other than payment) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, failures of public networks or third-party telecommunications, or government action.
17. Term & termination
The Agreement starts on the date set out in the order form and continues for the term specified there. Unless otherwise agreed, the Agreement automatically renews for successive terms of equal length unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
Either party may terminate the Agreement with immediate effect, by written notice, if the other party:
- materially breaches the Agreement and fails to cure the breach within 30 days of written notice; or
- becomes insolvent, files for bankruptcy, or is the subject of similar proceedings.
On termination, the Customer's right to use the Service ceases. Sono will, on the Customer's written request made within 30 days of termination, make Customer Data available for export in a customary format, after which Sono may delete it in accordance with its retention practices and applicable law.
Sections relating to fees due, intellectual property, confidentiality, liability, and governing law survive termination.
18. Changes to terms
Sono may update these terms from time to time. The current version is published at callsono.com/terms, with the "Last updated" date at the top.
For Customers with an active service agreement, material changes apply from the start of the next renewal term, unless the Customer is given at least 30 days' written notice and continues to use the Service after the change takes effect, in which case continued use constitutes acceptance.
For Website visitors, the version in effect at the time of access applies.
19. Assignment & subcontracting
Neither party may assign the Agreement without the other party's prior written consent, except that either party may assign it without consent to an affiliate or in connection with a merger, reorganisation, or sale of substantially all assets, provided the assignee assumes all obligations.
Sono may use qualified subcontractors (including cloud, telephony, and AI infrastructure providers) to deliver the Service and remains responsible for their performance under the Agreement.
20. Governing law & disputes
The Agreement is governed by the laws of Finland, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
Any dispute, controversy, or claim arising out of or relating to the Agreement, or its breach, termination, or validity, shall be finally settled by the District Court of Helsinki (Helsingin käräjäoikeus) as the court of first instance. Either party may, however, seek interim relief in any competent court.
21. Miscellaneous
Entire agreement. The Agreement (the order form, these terms, and any annexes) constitutes the entire agreement between the parties and supersedes all prior agreements and understandings on its subject matter.
Severability. If any provision of these terms is held to be unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be replaced with an enforceable provision that comes closest to the parties' original intent.
No waiver. Failure to enforce any right under these terms does not waive that right.
Notices. Notices to Sono shall be sent to info@callsono.com with a copy to Sono's registered office. Notices to the Customer shall be sent to the email address on file.
Language. These terms are available in English and Finnish. In case of any discrepancy, the English version prevails for English-language Customers and the Finnish version prevails for Finnish-language Customers, unless otherwise agreed in writing.
Headings. Section headings are for convenience only and do not affect interpretation.
Questions about these terms? Email info@callsono.com.